Refund Policy

1. Introduction

At Volkrannslexiron, we want you to be satisfied with your purchase of Corevionix. This Refund Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Your Statutory Rights

This policy does not affect your statutory rights under UK law. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. This is known as the "cooling-off period."

3. Cancellation Period

3.1 Right to Cancel

You have the right to cancel your order within 14 days from the day you receive your goods. To exercise this right, you must inform us of your decision to cancel by a clear statement.

3.2 How to Cancel

To cancel your order, please contact us:

• Email: partners@volkrannslexiron.world
• Address: 109 Shield St, Shieldfield, Newcastle upon Tyne NE2 1XR, United Kingdom

Please include your order number, name, and contact details in your cancellation request.

4. Return Conditions

4.1 Eligible Returns

To be eligible for a return and refund, the following conditions must be met:

• The product must be unused and unopened
• The product must be in its original packaging with seals intact
• The return must be initiated within 14 days of receiving the product
• Proof of purchase (order confirmation or receipt) must be provided

4.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Products that have been opened or had their seal broken
• Products that have been partially used or consumed
• Products returned after 30 days from the date of purchase

5. Return Process

5.1 Initiating a Return

1. Contact us via email with your order number and reason for return
2. Wait for our return authorization and instructions
3. Pack the product securely in its original packaging
4. Ship the product to the address provided
5. Keep proof of postage

5.2 Return Shipping

You are responsible for the cost of returning the product unless the return is due to our error (e.g., wrong or defective product sent). We recommend using a tracked shipping service as we cannot be responsible for items lost in return transit.

6. Refunds

6.1 Refund Processing

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed within 14 days of receiving the returned item.

6.2 Refund Method

Refunds will be made using the same payment method used for the original purchase. Please note that your bank or payment provider may take additional time to process the refund to your account.

6.3 Refund Amount

You will receive a full refund of the product price. Original shipping costs will only be refunded if the return is due to our error or if you are exercising your statutory cancellation rights within 14 days.

7. Defective or Damaged Products

7.1 Reporting Issues

If you receive a defective or damaged product, please contact us immediately with:

• Your order number
• Description of the issue
• Photographs of the damage or defect (if applicable)

7.2 Resolution

For defective or damaged products, we will offer:

• A full refund, or
• A replacement product at no additional cost

We will cover return shipping costs for defective or damaged items.

8. Wrong Product Delivered

If we have sent you the wrong product, please contact us within 7 days of delivery. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

9. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If we are able to cancel the order before dispatch, you will receive a full refund.

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

11. Partial Refunds

In certain circumstances, partial refunds may be granted:

• Items returned more than 14 days after delivery but within 30 days (at our discretion)
• Items not in original condition or packaging

12. Consumer Rights Act 2015

Under the Consumer Rights Act 2015, you have the right to receive goods that are:

• Of satisfactory quality
• Fit for purpose
• As described

If goods do not meet these criteria within 30 days of purchase, you are entitled to a full refund. Between 30 days and 6 months, we must be given one opportunity to repair or replace the goods before you can claim a refund.

13. Proof of Purchase

To process any return or refund, you must provide proof of purchase. This can be your order confirmation email, receipt, or bank statement showing the transaction.

14. Timeframes Summary

• Cancellation period: 14 days from receipt of goods
• Return window: 30 days from receipt of goods
• Refund processing: Within 14 days of receiving returned item
• Defect reporting: As soon as possible, ideally within 7 days

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy applicable to your purchase will be the policy in effect at the time of your order.